Even the most minor front desk tasks can become overwhelming during busy times if handled manually. However, some lodging establishments still use pen and paper or Excel spreadsheets to assign rooms, keep track of reservations, register visitors, charge them, and handle their complaints.
Hoteliers may increase receptionist productivity, reduce labor expenses, and raise client happiness by providing employees with centralized, automated technology to conduct a variety of jobs. Some hotels go even further and use facial recognition technology and self-service check-in.
What is front desk Software?
If you don’t know which features are the most crucial, choosing the front office software that will work best for your hotel operations can be challenging. For instance, hotel front office software should let you issue payment requests, make guest profiles, manage tasks, handle check-ins, and set reminders for significant chores, among many other things.
You can simplify your front desk staff’s lives with the appropriate software, enabling operations to operate smoothly and ensuring that daily duties are managed and completed perfectly. With a greater understanding of what to watch out for, you can enhance the day-to-day operations of your Hotel.
Features of a hotel front desk software-
1. Control your workload
The secret to a successful business is managing your staff’s daily activities and ensuring they are completed. The capability to handle task management is one of the essential characteristics you should look out for.
By doing so, you may keep track of the tasks that need to be completed for each reservation and communicate with the appropriate staff members to ensure they are completed.
2. Transmit payment requests-
Sending payment requests is a function you should pay attention to because automated payments are essential to operational effectiveness.
This implies that a guest will receive a confirmation immediately after making a reservation and then be asked to make an online payment. Discover more advantages of payment automation.
When a guest pays or if a payment has expired, front desk workers should be able to submit requests for payment directly from the operations software.
3. Make visitor profiles
Making it possible for visitors to build profiles is another element you should look for. Your front office software’s information can offer customized messaging and enhancements or raise the average expenditure per booking through various upselling strategies.
Additionally, you may tailor the offer and rates to better fit your customers by using the information about guest preferences.
4. Send e-mails
The capacity to deliver messages to workers and visitors from one location is another feature to keep an eye out for when choosing software.
All parties benefit from centralized messaging since staff workers can more easily maintain track of all correspondence in one location, and guests are more likely to have their requirements fulfilled quickly.
5. Check-in visitors
One of the most fundamental features is check-in. Finding front office software like Mews Operations that enables you to streamline daily processes like check-ins consistently is essential.
Using your front desk tool can speed up the check-in process and cut down on wait times, whether self-check-in via a self-service kiosk or enabling guests to use a tablet to follow the check-in procedures on their own or with assistance from a staff member.
One of the main elements that influence customer happiness is shorter wait times.
9 Best hotel front desk Software
1. eZee Absolute – Online Hotel PMS
With eZee’s all-inclusive Hotel PMS, you can manage every aspect of your Hotel without switching between different applications and stay connected to eZee’s Restaurant POS, Online Booking Engine, and Channel Manager at all times.
With the help of the cutting-edge hotel management system eZee FrontDesk, hotels and Hotel chains may manage their operations more successfully and efficiently. Modern technology was used in the design and development to match worldwide hospitality standards.
3. KW Hotel
A hotel management system specifically designed for small and medium-sized lodging businesses is called KWHotel. Even yacht or surfboard rentals can be accommodated by their universal design. Additionally, the software is free to use!
4. WINHMS Enterprise hotel
Large hotel chains and upscale properties are the target market for the hotel management system WINHMS Enterprise. The Hotel Management system has unmatched coverage and control over all departmental operations. With property management systems, large chain hotels can handle sales, inventory, payroll, and hotel booking software.
It is a robust cloud-based HMS that provides hotels with the cutting-edge features required to streamline reservations, boost operational effectiveness, and increase profitability. Hotelogix makes it possible to integrate in real-time with all significant Online Travel Agents (OTAs) and Global Distribution Systems (GDS). This will help you reach a wider audience, boost occupancy rates, and eliminate any mistakes with reservations. Serving hotels in more than 100 countries is what Hotelogix has been doing for ten years.
6. FrontDesk Anywhere-
For hotels, Frontdesk Anywhere provides a comprehensive cloud-based solution. Manage your assets, online sales, and revenue with ease. Our platform’s straightforward, user-friendly design is entirely customizable and simplifies hotel staff and management training.
7. Easy Inn Keeping-
The simplest and most influential hotel management program is Easy Inn Keeping by Gracesoft. It is appropriate for hotels, bed-and-breakfasts, resorts, condominiums, campgrounds, and recreational vehicles, among other establishments. Features include connectivity with GA and Facebook, PMS, OTA, booking engines, channel managers, CRM, and more.
It is a comprehensive cloud-based hotel management system that provides cutting-edge capabilities for independent hotels, bed and breakfasts, hostels, self-catering properties, and serviced accommodations. More than 1200 partners worldwide rely on us.
9. Maestro PMS-
Incomparable hospitality solutions are provided by Maestro, a property management software, for independent hotels, five-star resorts, vacation homes, meeting venues, and multi-property groups. More than 20 integrated modules are available on its PCI-certified and EMV-compliant enterprise system, which uses a single database.
The Hotel front desk software facilitates managing numerous jobs simultaneously. The hotel employees can take care of their guests’ needs with this one-stop shop. The best hotel front desk software greatly influences a positive client experience.
M. D. -A hotel management system specifically designed for small and medium-sized lodging businesses. To know more about hotel front desk software read it.