Field service management software is a type of software that helps businesses and organisations manage and optimise the scheduling, dispatch, and tracking of field service technicians and other mobile workers. It typically includes features such as scheduling and dispatch, location tracking, job tracking, invoicing, and customer management.
The goal of field service management software is to help businesses improve the efficiency and productivity of their field service operations, as well as improve customer satisfaction. Field service management software can be used in a variety of industries, including telecommunications, utilities, construction, and maintenance.
Table of Contents
Importance of field service management software
Field service management software is important because it helps businesses streamline and optimise their field service operations, leading to improved efficiency and productivity, enhanced customer service, increased revenue, and better data management.
By automating tasks such as scheduling and dispatch, providing real-time visibility into the location and status of technicians, and facilitating communication with customers, field service management software can help businesses save time and reduce errors, improve customer satisfaction, and optimise routes and resource usage.
Additionally, by collecting and analysing data on their field service operations, businesses can make more informed decisions about how to improve their processes.
Top 11 field service management software in 2023
Housecall Pro
Housecall Pro is a field service management software that is used to manage and optimise the scheduling, dispatch, and tracking of field service technicians and other mobile workers. It is primarily used by businesses and organisations that provide on-site services, such as home services, contracting, and handyman services.
Housecall Pro helps these businesses improve the efficiency and productivity of their field service operations by automating tasks such as scheduling and dispatch, providing real-time visibility into the location and status of technicians, and facilitating communication with customers.
It also includes features such as job tracking, invoicing, and customer management to help businesses manage their field service operations more effectively.
Microsoft Dynamics 365
Dynamics 365 Field Service, a product of Microsoft Dynamics 365, is used to help businesses and organisations manage and optimise their field service operations. Dynamics 365 includes artificial intelligence (AI) capabilities, such as predictive analytics and machine learning, which can help you make better business decisions and improve customer experiences. It provides a range of tools for engaging with customers across multiple channels, including social media, email, and web chat.
Dynamics 365 can be integrated with IoT devices and systems, allowing you to collect and analyse data from connected devices to improve operations and drive innovation. It has tools for automating business processes, such as workflows and rules, which can help you streamline operations and improve efficiency.
Dynamics 365 is highly customizable and can be integrated with other applications and systems, such as Office 365, to meet the specific needs of your business. It is available as a cloud-based platform and can be accessed through a web browser or a mobile app for iOS and Android devices.
Buildertrend
Buildertrend is a construction field service management software that is used by builders, contractors, and other professionals in the construction industry. It includes a range of features to help businesses plan, schedule, and manage construction projects, including project scheduling, budget management, communication tools, and document management.
Buildertrend also includes a field service management module, which is designed to help businesses and organisations manage and optimise their field service operations. The field service management features of Buildertrend include scheduling and dispatch, location tracking, job tracking, invoicing, and customer management.
Buildertrend is available as a cloud-based platform and can be accessed through a web browser or a mobile app for iOS and Android devices.
UpKeep
UpKeep allows you to track and manage your assets, including equipment, facilities, and vehicles. You can use the platform to schedule maintenance, set up alerts for upcoming tasks, and track the status of repairs. It also provides tools for creating, assigning, and tracking work orders, including the ability to schedule tasks, set priorities, and track progress.
UpKeep includes inventory management capabilities, allowing you to track and manage your stock levels, reorder items when needed, and set up alerts for low stock levels. It has a mobile app that allows you to access and update your maintenance data from anywhere, including the ability to take photos and attach them to work orders.
UpKeep is highly customizable, allowing you to set up the platform to meet the specific needs of your business or organisation. Also can be integrated with other systems and applications, such as QuickBooks and Google Calendar, to provide a seamless workflow.
Azuga Fleet
Azuga Fleet is a fleet management software that is used to help businesses and organisations manage and optimise their fleet operations. It includes features such as real-time tracking, route optimization, driver behaviour monitoring, and maintenance management.
Azuga Fleet also includes a field service management module, which is designed to help businesses and organisations manage and optimise their field service operations.
The field service management features of Azuga Fleet include scheduling and dispatch, location tracking, job tracking, invoicing, and customer management. Azuga Fleet is available as a cloud-based platform and can be accessed through a web browser or a mobile app for iOS and Android devices.
Verizon Connect
Verizon Connect is a fleet management software that is used to help businesses and organisations manage and optimise their fleet operations. Verizon Connect includes GPS tracking capabilities, allowing you to monitor the location and movement of your vehicles in real time. It provides tools for optimising routes and scheduling, helping you to reduce fuel costs and increase productivity.
It can be integrated with vehicle diagnostics systems, allowing you to monitor the health and performance of your vehicles and identify potential issues before they become problems. Verizon Connect includes tools for tracking driver performance, such as speed, acceleration, and braking patterns, which can help you improve safety and reduce accidents.
It is highly customizable, allowing you to set up the platform to meet the specific needs of your business. Verizon Connect can be integrated with other systems and applications, such as accounting software and dispatch systems, to provide a seamless workflow.
ServiceMax
ServiceMax is a field service management software that is used to help businesses and organisations manage and optimise their field service operations. ServiceMax allows you to schedule and dispatch jobs to your technicians in real time, using a customizable calendar and map view. It includes tools for tracking and managing inventory, including the ability to set up alerts for low stock levels and reorder items as needed.
ServiceMax provides tools for customer communication, such as text and email messaging, which can be used to confirm appointments, send updates, and request feedback. It lets you track the progress of jobs in real time, including start and end times, location, and materials used.
ServiceMax allows you to track and manage your assets, including equipment, facilities, and vehicles. You can use the platform to schedule maintenance, set up alerts for upcoming tasks, and track the status of repairs.
ProntoForms
ProntoForms is a field service management software that is used to help businesses and organisations collect, submit, and analyse data from the field. Some unique features of ProntoForms include the ability to collect and analyse data in real time, create custom calculations and validations within forms, and use GPS and camera capabilities to capture location and image data.
ProntoForms also includes a range of security and compliance features, such as data encryption and role-based access controls, and can be integrated with a variety of third-party systems and applications. It is available as a cloud-based platform and can be accessed through a web browser or a mobile app for iOS and Android devices.
FieldPulse
FieldPulse is a field service management software that is used to help businesses and organisations manage and optimise their field service operations. FieldPulse is a field service management software platform designed to help businesses manage their field technicians and improve the efficiency of their operations.
FieldPulse allows you to schedule and dispatch jobs to your technicians in real time, using a customizable calendar and map view. It has a built-in invoicing and payment system, which allows you to create and send professional invoices to your customers and accept payment online.
FieldPulse provides tools for customer communication, such as text and email messaging, which can be used to confirm appointments, send updates, and request feedback. FieldPulse can track the progress of jobs in real time, including start and end times, location, and materials used. It also provides marketing and lead generation tools, including a customizable website and the ability to promote your business on social media and online directories.
MobiWork
MobiWork is a field service management software that is used to help businesses and organisations manage and optimise their field service operations. MobiWork is a field service management software platform designed to help businesses manage their field technicians and improve the efficiency of their operations.
One unique feature of MobiWork is its offline capabilities, which allow technicians to access and update their work orders and schedules even when they are not connected to the internet.
MobiWork also includes tools for scheduling and dispatch, invoicing and payment, customer communication, job tracking, and asset management, as well as a range of integrations with other systems and applications.
Skedulo
Skedulo is a cloud-based scheduling and dispatch software platform designed to help businesses manage their field technicians and improve the efficiency of their operations. It is a field service management software that is used to help businesses and organisations manage and optimise their field service operations.
One unique feature of Skedulo is its artificial intelligence (AI) capabilities, which allow the platform to optimise schedules and routes based on a variety of factors, such as technician availability, location, and skills.
Skedulo also includes tools for scheduling and dispatch, customer communication, job tracking, and asset management, as well as a range of integrations with other systems and applications. It is available as a cloud-based platform and can be accessed through a web browser or a mobile app for iOS and Android devices.
Conclusion
In conclusion, field service management software is a valuable tool for businesses and organisations that helps to improve the efficiency and effectiveness of their field service operations. When searching for the best field service management software for your business, it’s important to consider your specific needs and goals.
Look for a tool that is tailored to your industry and meets the size and needs of your business. To help make the best decision for your business, it may be a good idea to try out a few different tools with free trials or demos. Ultimately, the best field service management software for your business will depend on your unique needs and goals.